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Issue with Business and Enterprise emails

Opened on April 14th, 2022 7:10 pm GMT, last updated April 15th, 2022 5:43 am GMT

Resolved

The team is investigating this and it appears to be a load on servers post the restoration efforts for the issue reported via https://pulse.myorderbox.com/issue/983. They are currently troubleshooting this and efforts are under way to restore this as soon as possible.

Please follow the post - https://pulse.myorderbox.com/issue/983 for further updates.

Posted April 15th, 2022 5:43 am GMT

Investigating

Outgoing emails are now fully functional. However, we have a few reports of incoming (inbound) email services being affected.

The team is actively working on ensuring that the services are up as soon as possible. Further updates will be added to this thread once we know more.

We sincerely regret the inconveniences caused to you due to this outage. Thank you for your patience and understanding at this time.

Posted April 15th, 2022 4:00 am GMT

Monitoring

Our team has implemented a fix on our email servers which have resulted in outgoing mail services to recover.

We shall continue to monitor the servers for 24 to 48 hours and shall update further on this thread.

Posted April 15th, 2022 1:39 am GMT

Investigating

We are currently facing some issues with our mailing services.

You might face issues in receiving emails or some delay in mailing services.

Our System Administration team is actively working to restore services. We regret the inconvenience caused to you.

An update will be provided to this thread as soon as additional information is available.

Posted April 14th, 2022 7:10 pm GMT

Affected Services

  • Email Hosting