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Intermittent issue on our Email hosting servers

Opened on January 13th, 2022 5:20 am GMT, last updated January 13th, 2022 6:19 am GMT

Resolved

We have identified the issue with webmail logins and email client to be ISP specific. Currently ISP's like Airtel, BSNL, Tata are unable to connect to our servers due to which you may not be able to use your emails on these ISP's.

We have posted another Pulse for the same issue here: https://pulse.myorderbox.com/issue/946

Since both the issues are related, we shall updated further updates on the above Pulse with respect to the Free/Business/Enteprise email servers. We are marking this Pulse as closed, kindly follow the Pulse above.

Posted January 13th, 2022 6:19 am GMT

Investigating

We are facing intermittent login issues with our Free, Business and Enterprise email service, due to which you might encounter an error “Connection Timed out error" while accessing your account via the Webmail interface. Emails are currently working fine on email clients.

Our System Administration team is actively working to restore services.

An update will be provided to this thread as soon as additional information is available.

Posted January 13th, 2022 5:20 am GMT

Affected Services

  • Email Hosting