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Intermittent issue on our Shared Linux, Windows & Email Hosting Servers

Opened on January 13th, 2022 3:57 am GMT, last updated January 14th, 2022 8:00 am GMT

Resolved

Our Network Operations team has rerouted the traffic back to it's original status which is running seamlessly now. The issue is now resolved and you should be able to access our all the services on our servers.

Please feel free to reach out to our support team for any further concerns.

Posted January 14th, 2022 8:00 am GMT

Monitoring

Our network operations team has confirmed that the impact is now stabilized with the rerouting of traffic to other internal services. In the meanwhile, they are also in constant contact with the ISPs to expedite a fix for the issue.

We shall continue to closely monitor and provide further update on this pulse post in the next 24 hours. Please follow this thread for further information.

Posted January 13th, 2022 11:02 am GMT

Monitoring

Our network operations team are working with the affected ISP's to fix the issue permanently. As an alternative, our team has rerouted the traffic coming from these ISP's to another internal service in order to mitigate this.

We expect to see improvement in website and email traffic to our servers from the affected ISP's. We request you to kindly refresh and clear your browser cache and cookies to avoid loading cached results.

We shall provide further update on this pulse post in the next 2 hours. Please follow this thread for further information.

Posted January 13th, 2022 8:00 am GMT

Identified

We have identified the issue to be ISP specific and not server related. We have checked our server health and statuses and they are working seamlessly. This is currently affecting websites and emails hosted on our Linux, Windows and Email Hosting platforms.

Airtel, BSNL, Tata are currently the ISP's that are unable to resolve websites hosted on our servers. The websites and emails are working fine on other ISP's.

Our network operations team is working with the affected ISP's to resolve this issue. We will update this pulse post in the next 4 hours with the progress that we have on this.

Until then, we sincerely appreciate your patience.

Posted January 13th, 2022 5:54 am GMT

Investigating

We are currently facing issues on our Linux, Windows & Email Hosting Servers impacting services hosted on this server.

You may face web, database, email, cPanel and WHM (Web Host Manager) related issues while accessing this server.

Our System Administration team is currently investigating this issue and we will update this thread with additional information once available.

Posted January 13th, 2022 3:57 am GMT

Affected Services

  • Linux Web Hosting
  • Windows Web Hosting
  • Email Hosting