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Intermittent Issues with OrderBox Control Panel

Opened on July 22nd, 2021 5:40 am GMT, last updated July 22nd, 2021 10:46 am GMT
Resolved

The issue with the Control Panel has been resolved by our System Administration team. A recent code upload had to be rolled back to fix the issue. We will be running adequate tests before proceeding with the change.


We regret any inconvenience this may have caused.

Posted July 22nd, 2021 10:46 am GMT

Monitoring

Our System Administration team has identified the cause of the issue and has deployed a fix. Currently, the response times are stable and you should not face any issues while accessing or navigating the control panel. 


The issue is resolved now however, we shall continue to monitor the issue.

Posted July 22nd, 2021 7:27 am GMT

Investigating

We are currently facing issues with OrderBox causing intermittent issues while accessing or navigating the control panel.


Our System Administration Team is already working on this issue and is trying to fix this as soon as possible.


We sincerely regret the inconvenience caused. Please watch this thread for further updates.

Posted July 22nd, 2021 5:40 am GMT

Affected Services

  • OrderBox