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Intermittent issues on our Windows Hosting Server

Opened on September 10th, 2018 8:41 am GMT, last updated October 12th, 2018 5:08 pm GMT
Resolved

At this time, the majority of accounts impacted by the ransomware issue have been restored. 


While we continue to enhance security measures, it is always good practices by individual site owners and users which makes for the most effective defense. This includes not installing suspicious software on your site, regularly changing passwords,  and keeping an eye on suspicious behavior or attacks.


Once again we apologize for the downtime this caused.  Although we will not be updating this thread any further if anyone is still seeing any effects of this outage on any production website(s) or application(s) we request you to contact the support team at the earliest. 

Posted October 12th, 2018 5:06 pm GMT

Identified

At this time, the majority of affected websites and Plesk Control Panel have been restored.  We continue to work diligently to restore a small number of remaining websites, and email as soon as possible.

Posted September 18th, 2018 2:40 am GMT

Identified
At this time, the majority of the websites affected have been restored. We continue to work diligently to restore a small number of remaining websites and email as soon as possible. 

Posted September 17th, 2018 3:58 am GMT

Identified

At this time, the majority of the websites impacted have been restored. Thank you for your patience during this process.

Posted September 15th, 2018 3:24 am GMT

Identified

We have restored service for a number of our customers and continue to work around the clock toward complete restoration. Please continue to monitor this post for further updates. We appreciate your ongoing patience.

Posted September 14th, 2018 1:25 am GMT

Identified

We confirm that a limited number of websites were impacted by ransomware which affected some of our Windows shared servers. To contain the spread and impact of this malware, we isolated the impacted server environment and took a number of servers offline, which caused some customers to be unable to access websites and associated data.


We have begun restoring service to impacted customers. Please refer to this post for further status updates. We appreciate your continued patience.

Posted September 13th, 2018 6:03 am GMT

Identified

As of 16:00 GMT our teams continue to work diligently to restore services for a subset of our customers. Our senior technology teams have been engaged to assist us in order to solve this at the earliest.


Restoring affected services and websites is our highest priority. We thank you for your continued patience. We will update this thread as soon as we have new updates.


Posted September 11th, 2018 4:14 pm GMT

Identified

Thank you for your patience. 


All affected websites still continue to be unavailable, our teams have been working hard and have engaged third-party experts who are helping us resolve this issue. 


Our highest priority is to restore service as soon as possible. We request you to watch this thread for new updates. 


Posted September 11th, 2018 5:49 am GMT

Identified

We are aware of a situation involving malware on some shared hosting servers and are investigating the situation. The affected websites are currently unavailable.


We apologize for the disruption to your business. We will continue to post new updates on this thread. 

Posted September 10th, 2018 6:49 pm GMT

Identified

We have identified a Malware attack on these affected Windows Hosting Server.


Our server admin team along with the Security team is working towards identifying and applying a security patch.


We will request you to kindly watch this thread for further updates.

Posted September 10th, 2018 9:29 am GMT

Identified

The underlying issue affecting the services on our Windows Hosting server i.e. Websites, Plesk Panel, Webmail has been identified.


Our System Administration team is working towards fixing this issue.


While we are actively working towards restoring services, we request you to watch this thread for further updates.

Posted September 10th, 2018 9:00 am GMT

Investigating

We are facing intermittent issues on our Windows Hosting Server due to which you might face problems while accessing the websites, Plesk Panel, Webmail services hosted on the server.


Errors faced while accessing Plesk panel and website:

503 service unavailable,

Website not accessible.


Our System Administration team is working towards identifying and resolving the issue at the earliest.


Kindly keep an eye on this thread for further updates.

Posted September 10th, 2018 8:41 am GMT

Affected Services

  • Windows Web Hosting

Affected Servers

  • Windows

  • Hosting

  • Servers