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Intermittent Network Connectivity Issues on our platform

Opened on May 13th, 2022 2:25 pm GMT, last updated May 16th, 2022 4:37 am GMT
Resolved

We have closely monitored our services. The issue is now resolved and you should be able to access all the servers seamlessly.

Please feel free to contact our support team anytime if you need any help.

Posted May 16th, 2022 4:37 am GMT

Monitoring

We have successfully restored the impacted services. You should not face any issues while accessing the site and panels.

However, we would want to continue monitoring our services for an extended duration and shall update further on this thread.

Posted May 14th, 2022 6:53 am GMT

Monitoring

Our network team has confirmed that the alerts have successfully cleared up and services are now fully functional. You should be able to access the sites and panels without any issues.

We shall continue to actively monitor our services and update the thread with further details in next 12 hours.

Posted May 13th, 2022 6:05 pm GMT

Identified

Our network operations team was able to mitigate the traffic from the impacted subnets to a great extent. The alerts are clearing out and we are seeing some steady improvements with our services.

We are actively working towards completely restoring all the services. An update will be provided to this thread as soon as additional information is available.

Posted May 13th, 2022 4:07 pm GMT

Investigating

We are currently facing network connectivity issues across multiple servers and Control Panel due to which you might face intermittent issues while:

  • Sending/Receiving emails
  • Accessing the Website on a browser
  • Accessing the cPanel/WHM Panel
  • Accessing Control Panel

Our server and network administration teams are working towards resolving the same on priority. While we actively work towards restoring the services, we request you to watch this thread for further updates.

Posted May 13th, 2022 2:25 pm GMT

Affected Services

  • Network