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Intermittent Network Connectivity Issues on Multiple Servers

Opened on May 13th, 2022 5:03 am GMT, last updated May 13th, 2022 1:27 pm GMT
Resolved

We have closely monitored our services. The issue is now resolved and you should be able to access all the servers seamlessly.

Please feel free to contact our support team anytime if you need any help.

Posted May 13th, 2022 1:27 pm GMT

Monitoring

Our server administration team has confirmed that the issues faced with DNS are now fixed. All the services impacted are up and running.

We will be monitoring the servers actively to ensure all the services are running smoothly. We will post further updates on this thread regarding the issue.

Posted May 13th, 2022 9:53 am GMT

Identified

As per the recent updates from the network team, we are receiving reports that DNS Zones are not getting fetched intermittently for some servers. We have engaged the concerned teams to check and fix the issue further.

We shall continue to update the thread with additional information in regular intervals.

Posted May 13th, 2022 8:32 am GMT

Identified

Our network operations team were able to route the traffic from impacted subnets successfully. The services are now showing steady improvements on our Shared Hosting Servers.

However, the issue still persists on VPS and Dedicated Servers. You might notice issues while accessing the sites, emails and panels.

We are working further to fix the same and shall continue to update the thread with additional information in regular intervals.

Posted May 13th, 2022 6:56 am GMT

Investigating

We are currently facing network connectivity issues on multiple servers due to which you might face intermittent issues while:

  • Sending/Receiving emails
  • Accessing the Website on a browser
  • Accessing the cPanel/WHM Panel

Our server and network administration teams are working towards resolving the same on priority. While we actively work towards restoring the services, we request you to watch this thread for further updates.

Posted May 13th, 2022 5:03 am GMT

Affected Services

  • Linux Web Hosting
  • Dedicated Hosting
  • VPS