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Intermittent Issues with Orderbox

Opened on April 23rd, 2022 2:39 pm GMT, last updated April 28th, 2022 5:53 am GMT
Resolved

We have closely monitored this issue and we see that Check availability, API responses, and Renewals/Registrations are being provisioned successfully.

You can now navigate through the control panel, place registration/renewal actions on your domain and perform API calls seamlessly without any issue.

Posted April 28th, 2022 5:53 am GMT

Monitoring

The spike in the traffic has been regulated and the network congestion has been fixed. The services are now functional.

We shall continue to actively monitor the server and will post further updates on this thread regarding the issue.

Posted April 26th, 2022 9:39 am GMT

Identified

The team has informed that they are still seeing a spike in the traffic.

Due to the ongoing issue we are currently experiencing severe network congestion and our technical team is working on mitigating the traffic on the network.

We are very sorry for the inconvenience. We request you to please follow this post for further updates.

Posted April 24th, 2022 8:43 pm GMT

Monitoring

It was noticed that the DDoS attack issue had resurfaced impacting multiple services. The network team has been able to reroute the traffic and the issue is now resolved.

We shall continue to actively monitor our services. Please follow this thread for further information.

Posted April 24th, 2022 5:32 pm GMT

Monitoring

The DDoS attack is now mitigated and the resolver team is closely monitoring all services. Alerts have cleared and you will be able to access your control panel, email and web hosting services without any delay

We will post further updates on this thread regarding the issue.

Posted April 23rd, 2022 5:13 pm GMT

Identified

The investigating team has identified a DDoS attack on our servers hosted at our Provo data center affecting multiple services. Our Network Administration team has identified the source of the attack and is working towards mitigating it.

We will post updates on this thread as we know more.

We regret the inconvenience this may have caused.

Posted April 23rd, 2022 4:21 pm GMT

Investigating

We have received reports of intermittent issues with OrderBox, you might experience a slowness while accessing the control panel, making API calls & managing orders.

Our System Administration Team is actively working to fix this as soon as possible.

An update will be provided to this thread as soon as additional information is available.

Posted April 23rd, 2022 2:39 pm GMT

Affected Services

  • OrderBox
  • Linux Web Hosting
  • Dedicated Hosting
  • Email Hosting
  • VPS