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Issue with Free, Business and Enterprise emails

Opened on April 22nd, 2022 7:21 pm GMT, last updated April 23rd, 2022 10:45 am GMT
Resolved

We have been closely monitoring the services across the email server and are not seeing any issues with the service as of now.

The issue is now resolved and you should be able to access all the services on the Email hosting server seamlessy.

Please feel free to contact our support team anytime if you need any help.

Posted April 23rd, 2022 10:45 am GMT

Monitoring

The services were interrupted due to network issues on the server which is fixed now and the services are up and running.

Our Server Administration team is actively monitoring the server and will be keeping a check on this for an extended duration. We will post further updates on this thread regarding the issue.

Posted April 23rd, 2022 3:47 am GMT

Identified

The intermittent issues while logging in to webmail of our Free, Business and Enterprise email service has resurfaced. You may also face issues in accessing the dashboard of the email order.

Our System Administration team is actively working to restore services.

An update will be provided to this thread as soon as additional information is available.

Posted April 23rd, 2022 1:53 am GMT

Monitoring

The issue has been identified and fixed by our System Administration team and the services are now up and running. An increase in CPU load on the server caused the outage which is now rectified.

Our Server Administration team is actively monitoring the server. We will post further updates on this thread regarding the issue.

Posted April 22nd, 2022 9:57 pm GMT

Investigating

We are facing intermittent login issues with our Free, Business and Enterprise email service, due to which you might encounter an error “504 Gateway Time-out" while accessing your account via the Webmail interface.

Our System Administration team is actively working to restore services.

An update will be provided to this thread as soon as additional information is available.

Posted April 22nd, 2022 7:21 pm GMT

Affected Services

  • Email Hosting