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Issue on one of our Windows hosting servers.

Opened on April 20th, 2022 1:15 pm GMT, last updated April 27th, 2022 12:04 pm GMT
Resolved

The issue has been resolved by our server administration team, Plesk panel login and FTP access are now working fine without any issues.

Please feel free to reach out to our support team for any further concerns.

Posted April 27th, 2022 12:04 pm GMT

Identified

To resolve the reported issue, the plesk panel version of this server will be upgraded to Plesk Obsidian 18.0.28. As part of the same, the Plesk Panel and Horde webmail interface will be down during the maintenance window.

However, the Mailenable interface will be up and running, hence you may temporarily switch to Mailenable in order to use the webmail during the scheduled downtime.

Kindly refer the status of Plesk upgrade here: https://pulse.myorderbox.com/maintenance/3063

Posted April 25th, 2022 8:05 am GMT

Identified

Our investigation needed us to rope in some help from the Plesk team who have requested us to upgrade the Plesk version on an urgent basis in order to fix the issue.
We have initiated this process and will post updates in terms of timelines so that you are aware of what to expect.

Please watch this thread for more updates.

Posted April 21st, 2022 9:39 am GMT

Investigating

We are currently facing issues with Login and FTP access on one of our Windows Hosting Servers due to which you will face error in accessing the Plesk panel and FTP even though you are using correct credentials.

Our server administration team is working towards resolving the same on priority. While we actively work towards restoring the services, we request you to watch this thread for further updates.

Posted April 20th, 2022 1:15 pm GMT

Affected Services

  • Windows Web Hosting

Affected Servers

  • bh-plesk-web1.webhostbox.net