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Issue with emails on Multiple Windows Servers

Opened on April 20th, 2022 7:34 am GMT, last updated April 21st, 2022 11:01 am GMT
Resolved

We have closely monitored the outgoing email services on the servers and they are now stable. The email backlog has been cleared as well.

The issue is now resolved and you should not face any issues while sending emails from the servers. Please feel free to contact our support team for any further assistance.

Posted April 21st, 2022 11:01 am GMT

Monitoring

Our email queue is still being cleared and we see a good progress. New emails will be working fine without any issues.

Our Server Administration team is actively monitoring the server. We will post further updates on this thread regarding the issue.

Posted April 21st, 2022 8:33 am GMT

Monitoring

The issue has been identified and fixed by our System Administration team, they have implemented a fix on our windows email servers which have resulted in outgoing mail services to recover.

The new outgoing emails should be received at the recipient end without issues and the queued emails will be delivered slowly in batches.

We will keep monitoring this till then and inform about the progress on this thread itself.

Posted April 20th, 2022 4:20 pm GMT

Identified

Our team is actively working on starting the rate limiting services which is required for the mail flow.

An update will be provided to this thread as soon as additional information is available.

Posted April 20th, 2022 12:00 pm GMT

Investigating

We are currently facing email issues across a few of our shared Windows servers due to which you might face intermittent issues while sending and receiving emails.

Our server and network administration Team are working towards resolving the same on priority.

While we actively work towards restoring the services, we request you to watch this thread for further updates.

Posted April 20th, 2022 7:34 am GMT

Affected Services

  • Windows Web Hosting