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Issue with Free, Business and Enterprise emails

Opened on April 18th, 2022 6:34 am GMT, last updated April 18th, 2022 8:40 am GMT
Resolved

We can confirm that this issue is due to network connectivity on servers hosted in Austin DC. Since the impact has extended to hosting services as well, we are closing this pulse and consolidating updates for both services on https://pulse.myorderbox.com/issue/987

Posted April 18th, 2022 8:40 am GMT

Investigating

On further investigation, we could confirm network issues with our Austin DC due to which our mailing services as well as hosting services are impacted.

You will face issues while:

Accessing the Website on a browser, Accessing the cPanel/WHM Panel, Accessing webmail, Sending and receiving emails.

Our team is currently working on it and we shall keep you updated on this thread with further details.

Posted April 18th, 2022 7:45 am GMT

Investigating

We are currently facing some issues with our mailing servers. You might face issues with sending and receiving emails.

Our System Administration team is actively working to restore services. An update will be provided to this thread as soon as additional information is available.

Posted April 18th, 2022 6:34 am GMT

Affected Services

  • Email Hosting