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Intermittent issue with Orderbox DNS record propagation

Opened on April 9th, 2022 5:30 am GMT, last updated April 9th, 2022 3:43 pm GMT
Resolved

We were observing load on our OrderBox Servers due to which you were facing an issue with the DNS propagation.

Our System Administration team has worked towards stabilizing the load and the services are now working fine.

We have closely monitored the services to ensure there is no further disruptions of services.

Kindly feel free to reach out to the support team in case of any further concerns.

Posted April 9th, 2022 3:43 pm GMT

Monitoring

The intermittent issues with Orderbox DNS records propagation has been fixed and services are now operational.

Our system administration team identified that there was a database replication issue on the backend as one of the database file was corrupted. They are actively monitoring the services and will post further updates on this thread regarding the issue.

Posted April 9th, 2022 9:42 am GMT

Investigating

We are currently facing an issue with our default Orderbox DNS zone impacting website resolution or any services that are dependent on the DNS.

Our System Administration team is currently investigating this issue and we will update this thread with additional information once available.

Posted April 9th, 2022 5:30 am GMT

Affected Services

  • OrderBox