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Intermittent issues on Multiple Shared Hosting Servers.

Opened on April 6th, 2022 10:56 am GMT, last updated April 8th, 2022 6:42 am GMT
Resolved

We have been closely monitoring the servers and are not seeing issues with any of its services.

Please feel free to contact our support team anytime if you need any help.

Posted April 8th, 2022 6:42 am GMT

Monitoring

We have successfully restored the service on the Shared Windows Hosting Servers too and all services are working fine.

You should be able to access the website, panels and email services seamlessly on all the platforms again.

We shall continue to monitor the servers for 24 to 48 hours and shall update further on this thread

Posted April 6th, 2022 2:53 pm GMT

Identified

The connectivity issue was caused due to an implementation change in the network design. We have successfully restored the services on the impacted Shared Linux and Email hosting servers.

However, we are still observing intermittent issues on our Shared Windows Hosting and the impacted servers are as follows:

bhus-pp-wb9.webhostbox.net ddbh-plesk-web1.webhostbox.net md-plesk-web2.webhostbox.net md-plesk-web8.webhostbox.net plesk-web4.webhostbox.net plesk-web7.webhostbox.net md-plesk-mssql1.webhostbox.net mssql-pk-1.webhostbox.net plesk-mssql1.webhostbox.net plesk-mysql2.webhostbox.net

Our network team is working on a priority to resolve the same. An update will be provided to this thread as soon as additional information is available.

Posted April 6th, 2022 1:26 pm GMT

Investigating

On further investigation, we are noticing network issues due to which most of our shared and email hosting servers are impacted.

Our network team is working on priority to resolve the same. Please follow this thread for further updates.

Posted April 6th, 2022 11:34 am GMT

Investigating

We are facing connectivity issues across a few of our servers due to which you might face intermittent issues while:

Accessing the Website on a browser

Accessing the cPanel/WHM Panel

Our Server Administration Team is working to restore services. An update will be provided to this thread as soon as additional information is available.

Posted April 6th, 2022 10:56 am GMT

Affected Services

  • Linux Web Hosting
  • Windows Web Hosting
  • Email Hosting
  • Network