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Intermittent issues on few of our Shared, VPS & Dedicated Servers

Opened on January 17th, 2022 9:09 am GMT, last updated January 28th, 2022 7:59 am GMT
Resolved

Our network administrative teams have also informed that there won't be any major impact as of now because all the ISPs have diverted the traffic via other routes. Also, the restoration from ISPs is in progress and will take some time.

You may reach out to the support team in case of any concerns.

Posted January 28th, 2022 7:59 am GMT

Monitoring

We have an update from the ISP that multiple undersea cable systems offering internet traffic from India to Europe & Asia are affected. As a result, you will continue to experience connectivity issues such as an increase in latency, packet loss, time-out, and slow speed. This impact is on services hosted by US servers via Airtel, Vodafone, Jio, Tata and other ISPs.

The fault has been identified in the sub-sea portion of the Mumbai-Gulf route and restoration is in progress. In the meantime, many providers have already re-routed their traffic away from this undersea cable.

Unfortunately, the issue is out of our control, and we need to wait till the cable cut is fixed thereby restoring connectivity. The ISPs are addressing this as a priority and our teams are doing their best to get an urgent resolution.

Posted January 20th, 2022 1:42 pm GMT

Monitoring

Our network operations team is still working with the affected ISP's to resolve this issue. We are working on this on the highest priority to get to the root cause of the issue.

We will update this pulse post in the next 48 hours with the progress that we have on this.

Until then, we sincerely appreciate your patience.

Posted January 18th, 2022 12:42 pm GMT

Identified

Our Network Administrators have identified the issue to be ISP specific and not server related. We have checked our server health and statuses and they are working seamlessly.

Airtel, Vodafone, Tata are currently the ISP's that are unable to resolve websites hosted on our servers.

Our network operations team is working with the affected ISP's to resolve this issue. We will update this pulse post in the next 24 hours with the progress that we have on this.

Until then, we sincerely appreciate your patience.

Posted January 17th, 2022 11:59 am GMT

Investigating

We are facing connectivity issues across a few of our servers due to which you might face intermittent issues while:

  1. Accessing the Website on a browser

  2. Accessing the cPanel/WHM Panel

Our Network Administration Team has identified the issue to be with multiple Internet Service Providers and they are actively working to restore services.

An update will be provided to this thread as soon as additional information is available.

Posted January 17th, 2022 9:09 am GMT

Affected Services

  • Linux Web Hosting
  • VPS