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Intermittent issues with Premium DNS orders

Opened on January 5th, 2022 4:55 pm GMT, last updated January 14th, 2022 6:08 am GMT
Resolved

The issue with premium DNS has now completely resolved. All the stuck orders have been processed successfully.

New orders, renewal systems are now working seamlessly. Please feel free to get in touch with support if you are facing any issues.

We sincerely thank you for your patience and cooperation.

Posted January 14th, 2022 6:08 am GMT

Monitoring

The issue with new order addition on premium DNS has now resolved. You can now place new orders without any issues.

We are currently processing the orders that were placed and got stuck. They are now getting processed and activated.

We shall update the Pulse post in the next 24 hours with an update regarding the progress. We sincerely thank you for your patience and cooperations.

Posted January 13th, 2022 6:43 am GMT

Identified

Our teams are still working towards fixing the issue with Premium DNS. The root cause has been identified and is being fixed. Please note that, existing orders are not impacted and only new orders are getting stuck.

However, given the huge developmental effort this is taking longer than expected. We shall update the Pulse post in the next 72 hours.

We sincerely regret the inconvenience caused to you.

Posted January 10th, 2022 6:29 am GMT

Identified

Our development team has identified the bug and the fix is still being deployed for the services to start working.

Please note that the current issue is only with new orders, the existing orders are working as expected without any issues

Our teams are actively working towards resolving this issue in order to restore the services as soon as possible.We will share further updates based on our observations within the next 48-72 hours. We appreciate your cooperation and patience during this time.

Posted January 7th, 2022 10:11 am GMT

Investigating

Our development team is still investigating the issue related to premium DNS. The bug causing the issue has been found and the fix is being deployed for the same to get the services back up and running.

As there is a major coding effort involved this issue may take longer to fix. We shall update this thread in the next 24 hours.

We sincerely regret the inconvenience caused to you.

Posted January 6th, 2022 5:12 am GMT

Investigating

We have received reports of intermittent issues with Premium DNS orders due to which new orders are not getting provisioned.

Our Product Development team is investigating this on priority.

An update will be provided to this thread as soon as additional information is available.

Posted January 5th, 2022 4:55 pm GMT

Affected Services

  • Domain Name Registration