Email bounce back issue on few of our Shared Linux Hosting Servers

The issue with email bounceback on shared Linux hosting servers with error code 554 is now resolved. Our mail operations team has blocked the spammers from the servers and removed our IP's from the block list.

You should not encounter this error anymore. Please feel free to reach out to our support team in case of further issues related to this.

We have got our email services IP addresses removed from the blocked list which was causing the bounceback issue. You will now be able to send emails without any difficulties from your shared Linux servers.

However, we are still monitoring the status to ensure smooth email deliverability. If you encounter any issue, please feel free to reach out to our support helpdesk with the bounceback email message

The teams are currently in communication with Talos and ProofPoints to remove the block placed on our IP addresses which is causing the emails to get bounced back with error 554.

The mail operations team has also blocked the spammers that led to this block on these gateways. We expect the issue to resolve once the block is removed from these gateways.

We will provide the next update in 24 hours. Your patience is highly appreciated.

We have identified the issue is being caused because of a remote MTA rejecting our emails, specifically the spam filters logix.in & iphmx.com. The email routing on these servers is incorrectly marking the emails sent from our Linux servers as spam.

Our abuse team is currently in the process of reaching out to these providers to find out the root cause of the issue and remove it to ensure smooth email delivery. We should have the next update in 24 hours.

We sincerely regret the inconvenience caused to you and assure you that we are actively working to permanently fix the problem.

We are currently facing issues while sending emails from a few of our Shared Linux Hosting servers. You may get the below bounce back error while sending emails:

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554 Your access to this mail system has been rejected due to poor reputation of a domain used in message transfer

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Our Mail Operations team is currently looking into this issue to investigate this further and fix the issue. We will update this thread with further information in the next few hours. We sincerely regret the inconvenience caused to you.