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Issue with multiple services on Orderbox

Opened on December 7th, 2021 5:38 pm GMT, last updated December 8th, 2021 11:44 am GMT
Resolved

We have closely monitored this issue and we see that Check availability, API responses, and Renewals/Registrations are being provisioned successfully.

You can now navigate through the control panel, place registration/renewal actions on your domain and perform API calls seamlessly without any issue.

Posted December 8th, 2021 11:44 am GMT

Monitoring

The issues faced on our services due to the outage is now resolved.

Currently, you won't face any issues with Check Availability, API responses and Renewals/Registrations.

We shall continue to monitor the issue and mark this resolved once everything is stable.

Posted December 8th, 2021 4:13 am GMT

Identified

The outage is still ongoing because of which the services will continue to remain intermittently impacted. The efforts are on to get the services back up as soon as the outage is fixed.

We will share more details once we have some progress on this.

Posted December 7th, 2021 8:30 pm GMT

Identified

We have identified that the issue related to the renewals and registrations is caused by the AWS outage. Our internal repository functionalities are facing intermittent issues due to the same reason.

Due to this, you will encounter the following problems:

  1. Check Availability for Domains on Express Cart and Supersite will show up as unavailable
  2. API calls will return an error: status unknown
  3. Domain Renewals will get stuck

Our teams are actively working towards resolving this issue in order to restore the services as soon as possible. Please watch this thread for further updates.

Posted December 7th, 2021 6:57 pm GMT

Investigating

We are currently facing an issue with some of our services related to control panel login, domain registration, renewals and transfer.

Our system administration is working towards restoring the services as soon as possible.

We regret the inconvenience caused to you. We will update this thread as soon as further information is available.

Posted December 7th, 2021 5:38 pm GMT

Affected Services

  • Domain Name Registration
  • OrderBox