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Issue with fetching SSL certificate in control panel

Opened on December 6th, 2021 7:39 am GMT, last updated December 7th, 2021 8:43 am GMT

Resolved

We have closely monitored the backlog orders which are now properly provisioned and all the services for SSL certificates are operational.

You should now be able to issue and manage your SSL certificates seamlessly from the control panel.

Posted December 7th, 2021 8:43 am GMT

Monitoring

Sectigo has confirmed their maintenance has been completed and all the services for SSL certificates are now operational.

We shall closely monitor the services to ensure that everything is stable. Please watch the thread for further updates.

Posted December 7th, 2021 4:07 am GMT

Identified

The System Administration Team has identified that there is ongoing maintenance scheduled at Sectigo due to which you might face intermittent issues while accessing and issuance of certificates from our Control Panel.

We will closely monitor their services and shall continue posting updates regarding any progress on this as soon as we have more details available.

Posted December 6th, 2021 9:54 am GMT

Investigating

We are facing intermittent issues with SSL orders. You might receive the following error while accessing the SSL certificate from our panel:

Unable to fetch certificate

Our development team is currently investigating this issue on priority.

An update will be provided to this thread as soon as additional information is available.

Posted December 6th, 2021 7:39 am GMT

Affected Services

  • OrderBox