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Issue with SSL orders stuck in Control Panel

Opened on November 15th, 2021 7:13 am GMT, last updated November 15th, 2021 6:30 pm GMT

Resolved

We have closely monitored the SSL orders and they are getting provisioned successfully.

You should now be able to issue and manage your SSL certificates seamlessly from the control panel.

Posted November 15th, 2021 6:30 pm GMT

Monitoring

Sectigo has confirmed their backlog has cleared and all the services for SSL certificates are now operational.

We shall closely monitor the services to ensure that everything is stable. Please watch the thread for further updates.

Posted November 15th, 2021 4:35 pm GMT

Identified

Sectigo has informed us that they were experiencing a short-term backlog with their certificate issuance. You may experience delayed issuance until all the backlog has been cleared.

We are actively monitoring the backlog and will post further updates on this thread regarding the issue.

Posted November 15th, 2021 9:16 am GMT

Investigating

We are facing intermittent issues with activation of SSL orders. The verification is successfully completed at Sectigo but the order continues to remain Inactive in Orderbox.

Our development team is currently investigating this issue on priority.

An update will be provided to this thread as soon as additional information is available.

Posted November 15th, 2021 7:13 am GMT

Affected Services

  • OrderBox