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Intermittent Login Issues with WebPro Panel

Opened on November 8th, 2021 6:38 pm GMT, last updated November 9th, 2021 12:25 pm GMT

Resolved

The login issue with the WebPro panel has been resolved by our System Administration team.

You should now be able to log in to your WebPro panel without any issues.

You may reach out to the support team in case of any concerns.

Posted November 9th, 2021 12:25 pm GMT

Monitoring

We were observing load on our OrderBox Servers due to which you were facing an issue while accessing the WebPro Control Panel. Our System Administration team has restarted the services and worked towards stabilizing the load because it was hitting the memory limit.

You should not face any issues while accessing or navigating the WebPro Panel.

We are continuously monitoring our servers to ensure that the services are stable.

Posted November 9th, 2021 8:00 am GMT

Investigating

We have been notified that the issue has resurfaced. You will face an error while trying to login to your WebPro Panel.

Our System Administration Team is already working on this and are trying to fix it as soon as possible.

Please watch this thread for further updates.

Posted November 9th, 2021 4:39 am GMT

Monitoring

Our System Administration Team has identified the cause of the issue and deployed a fix for it. You should now be able to seamlessly log in to your WebPro Panel without any issues.

We are continuously monitoring our servers to ensure that the services are stable.

Posted November 8th, 2021 9:56 pm GMT

Investigating

We have received reports of intermittent issues with login while accessing the WebPro Control Panel.

Our System Administration Team is actively working to fix this as soon as possible.

An update will be provided to this thread as soon as additional information is available.

Posted November 8th, 2021 6:38 pm GMT

Affected Services

  • OrderBox