Intermittent issue with Business and Enterprise emails

The issue has been resolved by our System Administration team. Services such as our outbound and inbound servers are now fully functional. You should also be able to login to Webmail and your email client applications.

Our System Administration team identified the issue due to resources being down intermittently. The services are now restored.

We will be doing a complete Root Cause Analysis on this to prevent this from happening in the future.

Please get in touch with the Support team in case of further concerns.

Our team has implemented a fix on our email servers which has resulted into both incoming and outgoing mail services to recover. Webmail and email clients are also now functional.

However, you may observe a delay in both incoming and outgoing emails which should resolve once the mail queue on the server clears.

We are monitoring the services closely and we will update the thread accordingly.

Our network team has fixed one of the major inbound servers and you should start receiving emails in your email client inbox. However, outgoing emails and webmail services are still being looked into.

The efforts are in progress towards complete restoration of email services.

We will keep you informed on this thread as we receive further updates from our server admin team.

The problems on our Email Hosting Servers have been identified. A critical resource is down, affecting all other services such as webmail, email clients, inbound and outbound mails, etc. Our server admins are already working to get this resource up and running as soon as possible in order to fix the issue.

We will keep you informed on this forum as we receive further updates from our server admin team.

Upon investigating further our Network administration team has identified that the email functionality is also currently affected. You may not be able to access webmail or send and receive emails via email clients as well.

The issue is being checked on the highest priority. We sincerely apologize for the inconvenience caused to you.

We are facing intermittent issues with our Business and Enterprise email service, due to which you might encounter an error “Error 521 Web server is down" while accessing your account via the Webmail interface.

Our System Administration team is actively working to restore services. We regret the inconvenience caused to you.

An update will be provided to this thread as soon as additional information is available.