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Issue on VPS/Dedicated Plesk servers running Ubuntu

Opened on September 28th, 2021 9:32 am GMT, last updated September 28th, 2021 2:41 pm GMT

Resolved

We were closely monitoring the servers and are not seeing any issues with the services or websites as of now.


We are considering this issue as resolved. Please feel free to contact our support team anytime if you need any help.

Posted September 28th, 2021 2:41 pm GMT

Monitoring

Our Server administrator team has downgraded the affected apache version on the servers to the particular version mentioned by the Plesk team now.


We have kept the servers under monitoring now. 


All sites are working at the moment and we don't expect any more downtimes. Do connect with us in case you see any other issues.

Posted September 28th, 2021 12:23 pm GMT

Identified

We are currently experiencing 500 internal server error on websites hosted on VPS/Dedicated Plesk servers running on Ubuntu. Please be informed that the issue can be resolved by downgrading the Apache version on the server by following the steps in the link:


https://support.plesk.com/hc/en-us/articles/4407366133906-Website-suddenly-started-to-show-500-error-AH10292-Invalid-proxy-UDS-filename


Our server admin team is also investigating the issue on the highest priority and will update the forum on a regular basis with the details of the progress.


Please watch this thread for further updates.

Posted September 28th, 2021 9:32 am GMT

Affected Services

  • Dedicated Hosting
  • VPS

Affected Servers

  • Plesk-Ubuntu-Servers