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Issue with Alipay Payment Gateway

Opened on September 7th, 2017 4:05 pm GMT, last updated September 8th, 2017 2:36 pm GMT

Resolved

This issue is now resolved. We have monitored the recent transactions and could confirm that all the transactions are completing successfully and the funds are also being added to the respective accounts seamlessly. 


We regret the inconvenience caused. Please reach out to us if you have any further queries.

Posted September 8th, 2017 2:36 pm GMT

Monitoring

Our developers had identified that the issue was due to a recent maintenance activity carried out at our end. This activity was part of a series of maintenance's that we intend to carry out to make our system PCI compliant. We have rolled back the update to resolve the current issue. 


We have noticed that recent transactions are added successfully to the accounts. However, we will continue monitoring the transactions to ensure that the issue is resolved.

Posted September 8th, 2017 12:43 pm GMT

Identified

We have identified the issue with the transaction flow and our product development team is working on fixing this. Please note that the issue is intermittent and is not affecting all transactions.


We expect this issue to be resolved soon and will keep you updated through this post.

Posted September 8th, 2017 7:44 am GMT

Investigating
We are currently facing an issue with receiving IPN (Instant Payment Notification) information from Alipay. Due to this, the transaction though successful in Alipay is not added to your Orderbox Account automatically. We have already escalated this with Alipay and expect this to be resolved as soon as possible. To avoid a delay in funding your account, please use the alternative payment methods available.

If you only have the option to add funds via Alipay, you can continue to do so however you will need to raise a ticket with the Billing team. We will then add the receipt manually in your account. Please note that the Billing Team is available from Monday - Saturday 7:30 AM - 9 PM IST. 

Posted September 7th, 2017 4:05 pm GMT

Affected Services

  • OrderBox