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Intermittent issue with OrderBox Control Panel login

Opened on June 16th, 2021 9:10 am GMT, last updated June 16th, 2021 9:54 am GMT

Resolved

A recent code upload had to be reverted to fix this issue. Our teams have identified the code that led to the changes and have put additional checks in place to avoid disruption of services due to any future code upload.


We regret any inconvenience this may have caused.

Posted June 16th, 2021 12:00 pm GMT

Monitoring

The issues with OrderBox Control Panel login have now been fixed and services are operational.


We are continuously monitoring our servers to ensure that services are stable.

Posted June 16th, 2021 9:43 am GMT

Investigating

We are currently facing issues with OrderBox causing intermittent issues while accessing or navigating the control panel.


Our System Administration Team is already working on this issue and is trying to fix this as soon as possible.


We sincerely regret the inconvenience caused. Please watch this thread for further updates.

Posted June 16th, 2021 9:10 am GMT

Affected Services

  • OrderBox