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Intermittent issues with Google Workspace plan 12 month renewal

Opened on May 12th, 2021 12:13 pm GMT, last updated May 12th, 2021 3:40 pm GMT

Resolved

Our product development team identified an issue with the configuration at the back-end and they have fixed it.

The annual renewals for Google Workspace orders should now go through successfully.

Posted May 12th, 2021 3:40 pm GMT

Investigating

We are currently facing issues with the annual renewal of Google Workspace plans. The action will go through but the renewal gets stuck at the backend with an error status pending.


There was a platform-wide modification done at the backend for Google Workspace orders, our product development team is working on this issue on a priority basis. The modification will require some time to be published, until then please place renewal actions for 1 month only.


We sincerely apologize for the inconvenience caused to you.

Posted May 12th, 2021 12:13 pm GMT

Affected Services

  • VPS