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Issue on one our Shared Linux Hosting Servers

Opened on April 22nd, 2021 5:18 am GMT, last updated April 26th, 2021 11:57 am GMT

Resolved

The IP address had already been removed from the mitigation and all the services are fine now. Please check the same and feel free to contact the support team if you need any help. 

Posted April 26th, 2021 11:57 am GMT

Monitoring

The issue has been resolved by our System administration team and the services have been reinstated. 


Our Server Administration team is currently monitoring the server to avoid any further downtime.

Posted April 23rd, 2021 5:17 am GMT

Identified

The server IP address has been mitigated due to an inbound DDOS attack. The connections to the mitigated will be filtered and that is why you are facing issues. 


Our system architects team is currently being involved to resolve the issue at the earliest. 

Posted April 22nd, 2021 11:05 am GMT

Identified

The server IP address has been mitigated due to an inbound DDOS attack. The connections to the mitigated will be filtered and that is why you are facing issues. 


Our system architects team is currently being involved to resolve the issue at the earliest. 

Posted April 22nd, 2021 11:05 am GMT

Investigating

We are currently facing issues on one of our Reseller Domain Linux Hosting Server because of which the services hosted on the server are facing issues.


You may face web, database, email, cPanel, and WHM (Web Host Manager) related additional issues while accessing this server.


Our System Administration team is already looking into the problem. We will keep you updated with the issue details as soon as we complete our initial investigation.


We request you to follow this thread for further updates.

Posted April 22nd, 2021 5:18 am GMT

Affected Services

  • Linux Web Hosting

Affected Servers

  • rs019.webhostbox.net

  • 162.241.123.62