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SSL Certificate Enrollment issue

Opened on February 3rd, 2021 3:00 pm GMT, last updated February 3rd, 2021 9:54 pm GMT

Resolved


The issue occurred due to the code changes made by our development team to introduce new verification methods while enrolling SSL Certificates.


However, these codes have been rolled back and the issue with the enrollment of SSL certificates has now been fixed.


You should now be able to enroll/manage the certificates without any issues. 


Posted February 3rd, 2021 9:54 pm GMT

Investigating

We are currently facing issues while enrolling SSL certificate orders. During the certificate enrollment process you may encounter the following error:

Error: Unable to process this request. Please try again after sometime.

Our System Administration Team is already working on this issue and are trying to fix this as soon as possible.

We sincerely regret the inconvenience caused.

Please watch this thread for further updates.

Posted February 3rd, 2021 3:00 pm GMT

Affected Services

  • OrderBox