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Issue on one of our Linux hosting servers

Opened on December 23rd, 2020 12:35 pm GMT, last updated December 26th, 2020 10:43 am GMT

Resolved

The issue has now been resolved by our System Administration team.


Please feel free to reach out to our support team for any further queries.

Posted December 26th, 2020 10:43 am GMT

Monitoring

The restoration process is completed and all the services are now up and running.


Our Server Administration team is actively monitoring the servers to avoid any further downtime.

Posted December 25th, 2020 2:27 pm GMT

Identified

The restoration process is still in progress. At present 1931 accounts have been restored of the total 1983.

Posted December 25th, 2020 5:45 am GMT

Identified

The restoration process is still in progress. At present 1775 accounts have been restored of the total 1983.

Posted December 25th, 2020 1:12 am GMT

Identified

The restoration process is still going on. Around 904 accounts have been restored as of now from the total 1983.

Posted December 24th, 2020 3:42 pm GMT

Identified

The restoration process is still going on. Around 649 accounts have been restored as of now from the total 1983. 

Posted December 24th, 2020 12:58 pm GMT

Identified

The restoration process is still going on. Around 300 accounts have been restored as of now from the total 1983. 

Posted December 24th, 2020 5:53 am GMT

Identified

The restoration process is still going on. Around 238 accounts have been restored as of now from the total 1983. 

Posted December 24th, 2020 5:04 am GMT

Identified

Our resolver teams planned to perform a complete restoration of the accounts from the available backup. Around 100 accounts have been restored as of now from the total 1983. 

Posted December 23rd, 2020 11:42 pm GMT

Identified

Our server administration team has identified the cause of the reported issue and are working towards resolving the same at the earliest.



While we actively work toward restoring the services, we request you to watch this thread for further updates.

Posted December 23rd, 2020 3:10 pm GMT

Investigating

We are currently facing issues on one of our Reseller Linux Hosting Server because of which the services hosted on the server are facing issues.


You may face web, database, email, and additional issues while accessing these servers.


Our System Administration team is already looking into the problem. We will keep you updated with the issue details as soon as we complete our initial investigation.


We request you to follow this thread for further updates.

Posted December 23rd, 2020 12:35 pm GMT

Affected Services

  • Linux Web Hosting

Affected Servers

  • bh-51.webhostbox.net