Intermittent issue while renewing domain names.

The issue occurred due to a change in the workflow where a condition in the renewal flow was missing, and hence the intermittent issue with renewal. Our development team has uploaded a code fix and you should now be able to renew the orders from your control panel.

Though the service is backup we are monitoring the same to ensure the issue does not recur.

We are currently facing an intermittent issue on OrderBox. Due to this, you may encounter the following error while renewing the domain name:

NullPointerException

Our development team has been notified about the issue and are currently investigating the issue. 

Please follow this thread for further updates on the issue.

Inconvenience caused is highly regretted.