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Unable to enroll SSL certificate.

Opened on February 6th, 2018 4:48 am GMT, last updated February 8th, 2018 1:03 pm GMT

Resolved

The issue with the enrollment of SSL certificates has now been fixed.


You should now be able to enroll/manage the certificates without any issues.

Posted February 8th, 2018 1:03 pm GMT

Identified

We have identified that the issue was caused due to some problems with the CSR used for the certificate installed at the back-end. A new certificate with the correct CSR details has been generated and we are updating it on our servers.


Our developers are currently working on it and they should be able to resolve this in the next 4-5 hours.


Until then, your patience is appreciated.

Posted February 8th, 2018 11:20 am GMT

Investigating

We are facing an issue with regards to the enrollment of SSL certificates while submitting the CSR(Certificate Signing Request).


The error faced while submitting the CSR is as follows:
Oops something went wrong. Please try again.

Our development team is working to get this issue resolved at the earliest.

Posted February 6th, 2018 4:48 am GMT

Affected Services

  • OrderBox