Issue in receiving Two Factor authentication code.

We have received the registered entity ID and have forwarded the details to our Vendors, however, we are yet to receive an update regarding the activation of these ID's from them.

As a temporary fix, we have disabled SMS-based 2-Factor Authentication for all Indian reseller and Customer accounts that had this option enabled on their accounts. Once the entity ID is activated we will re-enable this feature and the accounts can be accessed using the 2-Factor Authentication Code.

We have received the registered entity ID and have forwarded the details to our Vendors, however, we are yet to receive an update regarding the activation of these ID's from them.

As a temporary fix, we have disabled SMS-based 2-Factor Authentication for all Indian reseller and Customer accounts that had this option enabled on their accounts. Once the entity ID is activated we will re-enable this feature and the accounts can be accessed using the 2-Factor Authentication Code.

We have received the registered entity ID and have forwarded the details to the Vendor, once the entity ID is activated the 2-factor authentication services will resume.

We regret the inconvenience caused and appreciate your patience in the meantime.

The Registration process is ongoing and owing to its complexity will take us a couple of days. We are working with our Vendor to try and complete the process as quickly as possible before we can move towards implementing the new change in our system.

We regret the inconvenience. Please watch this thread for further updates.

As per the update from our Vendor, we have already started the necessary Registration process. Once done, the changes will be implemented in the Production environment and the issue should be fixed. This might take a couple of more days looking at the entire complexity of the Registration process and documentation surrounding it.

We regret the inconvenience caused, we shall update this thread as soon as we have more information.

We have contacted the service provider and they have suggested some changes based on the new TRAI regulations. Our development team is currently working on this implementation and changes will be live soon.

We regret the inconvenience caused, we shall update this thread as soon as we have further updates.

We have an update from our vendor and as per them the TRAI rule has been revised. We are coordinating with the vendor to incorporate the new changes.

We request you to monitor this post for further updates.

We are still facing intermittent issues with 2 Factor Authentication(2FA) and we are following up with the vendor on the same. 

We will update this thread as soon as we have further updates.

We are facing intermittent issues with one of our 2 Factor Authentication (2FA) service providers due to which resellers/customers who have enabled 2 Factor authentication may face issues while logging into their control panel.

We regret the inconvenience caused to you and shall continue to post updates regarding the issue here at regular intervals.

Your patience and cooperation are highly appreciated.