Resolved
The System Administration team performed a change to add new Nginx plus server which caused the issue. The teams had to manually restart firewall for the servers to apply the new proxy servers post which the services were back online.
Please feel free to reach out to our support team for any further queries.
Posted August 25th, 2020 1:42 pm GMT 
Monitoring
The issue has already been identified and fixed by our System Administration team. All of the services have been reinstated now.
Our Server Administration team is actively monitoring the server to avoid any further downtime.
Posted August 25th, 2020 10:56 am GMT
Identified
Please note that we faced service issues with the following servers too:
cp-18.webhostbox.net
cp-30.webhostbox.net
cp-37.webhostbox.net
cp-42.webhostbox.net
md-86.webhostbox.net
bh-50.webhostbox.net
bh-60.webhostbox.net
Posted August 25th, 2020 10:54 am GMT
Investigating
We are facing issues on multiple shared hosting servers, cPanel/WHM and the websites hosted on the server are not accessible at the moment or you may face a 504 error
You may additionally face database connectivity or website connectivity issues.
Our system administration team is already looking into the problem. We will keep you updated with the issue details as soon as we complete our initial investigation.
We request you to follow this thread for further updates.
Posted August 25th, 2020 9:49 am GMT
Affected Services
- Linux Web Hosting
Affected Servers
- bh-61.webhostbox.net
- bh-61.webhostbox.net
- bh-26.webhostbox.net
- bh-26.webhostbox.net
- cp-39.webhostbox.net
- cp-39.webhostbox.net
- md-54.webhostbox.net
- md-54.webhostbox.net
- md-12.webhostbox.net
- md-12.webhostbox.net
- cp-41.webhostbox.net
- cp-41.webhostbox.net
- md-45.webhostbox.net