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Intermittent issue with Domain Check Availability.

Opened on January 12th, 2018 2:38 pm GMT, last updated January 16th, 2018 3:14 pm GMT

Resolved

An unintended bug was introduced in the code during network segmentation activity performed on 5th Jan. The service was restarted and some other changes made previously hindered the whole process. The necessary fix was in place post which the service was back up.

Posted January 16th, 2018 3:14 pm GMT

Monitoring

Our development team has fixed this issue. You should now be able to get appropriate responses for domain check availability calls made either from Supersite or API. Our development team is closely monitoring this to ensure that there is no further outage.

Posted January 12th, 2018 3:56 pm GMT

Investigating

We are currently experiencing an intermittent issue with domain check availability service on Orderbox. Any check availability call made via API or Supersite would either not respond or may yield an error.


Our development team is currently investigating this issue to get the service back up at the earliest.

Posted January 12th, 2018 2:38 pm GMT

Affected Services

  • Domain Name Registration