Resolved

We noticed that certain IP's from our loadbalancers were failing over to the passive ones, which caused inaccessibility issues with OrderBox. We suspected this to be either a network (attack or network gear) issue or a hardware issue causing the failover. While investigating further, we found certain aspects of our server metrics pointing towards a hardware issue. We are working internally to replace the faulty hardware and will ensure that necessary precautions are taken so as to avoid such a situation in the future.

Posted April 16th, 2020 4:32 pm GMT

Monitoring

Our System Administration team identified that the IP address on the load balancer was not bound to it causing network connectivity issues. The IP address was bound back in the load balancer to re-establish the network connection. All the affected services have been restored. We will share the RCA as soon as possible.

Posted April 2nd, 2020 11:36 am GMT

Identified

We are currently facing issues with OrderBox causing intermittent issues while accessing the control Panel, making API calls & managing orders.

Our System Administration Team is already working on this issue and are trying to fix this as soon as possible.

We sincerely regret the inconvenience caused. Please watch this thread for further updates.

Posted April 2nd, 2020 8:58 am GMT

Intermittent issues with Orderbox

Opened on April 2nd, 2020 8:58 am GMT, last updated April 16th, 2020 4:32 pm GMT

Resolved

Monitoring

Identified