Resolved
Our system administration team has completed the investigation and confirmed that this issue had occurred due to a DNSSEC lookup failure of our Nameservers. There was a DNSSEC dependency on a third-party service that had failed due to the expiry of signatures of the DNSSEC records leading to a connectivity issue.
We have taken measures to eliminate this dependency and handle this completely at our end. We regret the inconvenience this may have caused.
Posted April 2nd, 2020 8:27 am GMT 
Monitoring
The outage had occurred due to a brief network disruption with our Austin data center. Our System Administration team has resolved this issue and all the affected services are currently working.
We continue to monitor our services closely and will update this post with the RCA as soon as possible.
Posted March 25th, 2020 7:34 pm GMT
Investigating
We are currently facing issues with OrderBox causing intermittent issues while accessing the control Panel, making API calls & managing orders.
Our System Administration Team is already working on this issue and are trying to fix this as soon as possible.
We sincerely regret the inconvenience caused. Please watch this thread for further updates.
Posted March 25th, 2020 5:30 pm GMT
Affected Services
- OrderBox
- API