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Network issue on Austin Datacenter affecting services in Business/Enterprise email hosting

Opened on March 24th, 2020 3:47 pm GMT, last updated March 27th, 2020 1:27 am GMT

Resolved
The issue has been resolved and the services are fully functional.

Please do get in touch with our support team for any further concerns.

Posted March 27th, 2020 1:27 am GMT

Monitoring

The outage had occurred due to some routing issues which led to intermittent packet loss on multiple servers at our Austin data center. Our System Admin team has resolved this issue and the email services are currently working.


Our Admin team will continue to monitor the network to avoid any further issues. Kindly watch this post for further updates.

Posted March 26th, 2020 10:13 pm GMT

Investigating

This issue has resurfaced. We have started noticing authentication errors while accessing email services due to intermittent network issues at the Austin data center. You may not be able to access emails via webmail and email clients.


Our network team is working with the Datacenter to resolve this issue. Please watch this thread for further updates.

Posted March 26th, 2020 6:47 pm GMT

Monitoring

The outage had occurred due to a brief network disruption with our Austin data center. Our System Admin team has resolved this issue and the email services are currently working.


Our Admin team will continue to monitor the network to avoid any further issues.Kindly watch this post for further updates.

Posted March 25th, 2020 7:32 pm GMT

Investigating

This issue has resurfaced. We have started noticing authentication errors while accessing email services due to intermittent network issues at the Austin data center. You may not be able to access emails via webmail and email clients.

Our network team is working with the Datacenter to resolve this issue. Please watch this thread for further updates.

Posted March 25th, 2020 4:49 pm GMT

Monitoring

The network issue has been fixed. You should be able to access the email service now.


We are still monitoring the network to avoid any further issues.

Posted March 24th, 2020 4:28 pm GMT

Investigating

We are currently facing network issues at our Austin Data center. You might experience issues while accessing our Business/Enterprise email hosting as well as the dashboard associated.


This will also have an impact on accessing emails via webmail and email clients


Our network team is working on priority to resolve the same. Please follow this thread for any further updates.

Posted March 24th, 2020 3:47 pm GMT

Affected Services

  • Email Hosting