Webmail login issues on our Business and Enterprise email service.

This issue has been identified and resolved by our server administration team. 

As per their analysis, the webmail login issue occurred due to load on one of the databases in the Open Xchange database cluster due to which the webmail interfaces were not resolving. 

We do regret the inconvenience caused. Feel free to contact our support helpdesk if you require any further clarification or support.

The webmail logins are now functional.

The issue was identified and caused due to a load on our internal servers. Our teams shall continue to gather reports and monitor the email service for the next few hours.

 Additionally, our knowledge base is available 24/7 or please contact support through your preferred channel in case of any concerns.

We were facing Webmail login issues with our Business and Enterprise email service.

You might have encountered the error  “Connection error: service not available right now" and “504 Gateway Timeout” while accessing your account via the webmail interface.

Our System Administration team has identified the issue will be pushing a patch to fix the issue. Please keep an eye on this thread for further updates.