Webmail login issue on Business & Enterprise Email service

The issue with the email service and webmail login issue has been resolved. 

As per our server administration team, there was an internal network-related error that caused intermittent login issues with our email service and webmail logins.

We sincerely regret the inconvenience caused and the delay taken to update the post. We thank you for your patience and understanding.

Please contact support through your preferred channel, if you still face any further issues.

Due to a mail storage server failover, you were facing the issue of Business and Enterprise email services. The issue is now fixed and emails will be accessible and you should be able to send and receive emails via Email Client and Webmail.

Our system administration team has fixed the issue and are closely monitoring the servers.

We are facing intermittent issues with one mail storage cluster associated with our  Business and Enterprise email services.

You will face issues with Webmail logins and Email Client access as well. You will get an error such as:

“Something Went Wrong”, “Connection Timed Out” or Authentication popups.

Our System Administration team has identified the issue and will be working on resolving this at the earliest. Please keep an eye on this thread for further updates.

We thank you for your continued patience and understanding of this situation and apologies for the inconvenience caused to you.

We are facing intermittent Webmail login issues with our Business and Enterprise email service.

You might have encountered the error:

 “An error occurred inside the server which prevented it from fulfilling the request" and

 “Credentials are incorrect or Something went wrong” while accessing your account via the webmail interface.

Our System Administration team has identified the issue and will be pushing a patch to fix this. Please keep an eye on this thread for further updates.

We thank you for your continued patience and understanding of this situation