Resolved
We received several complaints where, clients who had enabled 2FA for their accounts were not receieving 2FA codes via SMS.
On further investigation, we realized that our messaging service was unresponsive. Due to which, SMSes or email notifications related to 2FA were not being sent out to anyone. We then routed these mails and SMS via a different service.
To ensure that this is not encountered again, we have set up additional monitoring on our messaging services.
Posted December 21st, 2017 1:53 pm GMT 
Monitoring
The issue with the 2FA notification has been resolved. Please watch this thread for a detailed RCA
Posted December 15th, 2017 10:54 am GMT
Investigating
We are currently encountering issues with 2FA in receiving email notifications and SMS’s code due to which you may face issues while logging into your reseller account.
Our System Administration team is working on the issue and are making the necessary changes, we will update this thread as soon as we have new updates.
Posted December 14th, 2017 9:23 am GMT
Affected Services
- OrderBox