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Network issue on Austin Datacenter affecting services in Business/Enterprise email hosting

Opened on August 7th, 2019 8:50 am GMT, last updated August 12th, 2019 5:30 am GMT

Resolved

Our Network administration team has resolved the issues with the webmail login.

You should be able to access the Business/Enterprise email accounts via the Webmail without any issue now.


Please feel free to reach out to our support team in case you are still facing any problems with the Email service.

Posted August 12th, 2019 5:30 am GMT

Monitoring

The webmail services are stable at the moment. We are still monitoring the network to avoid any further issues. Please follow this thread for any further updates.

Posted August 8th, 2019 8:59 am GMT

Investigating

We are currently facing intermittent issues with Webmail OX login on our Business/Enterprise email hosting. Our network team is working on priority to resolve the same. Please follow this thread for any further updates.



Posted August 8th, 2019 6:34 am GMT

Resolved

Our Network administration team has mitigated the attack on Webmail server.


The Webmail server is now up and running. You should be able to access the Business/Enterprise email accounts via the Webmail.


The issue currently stands fixed.

Posted August 7th, 2019 4:39 pm GMT

Identified

We are facing an attack on the IP Subnet belonging to our Webmail Server.


Neustar has enabled mitigation on Webmail server and malicious traffic is being dropped. However, you might still face issues connecting to Webmail. 


We expect this issue to be stabilized soon and will update this thread with more information as and when we have it available.

Posted August 7th, 2019 11:55 am GMT

Resolved

We can confirm that the Network issue with the Austin Datacenter has been resolved completely. 


Please feel free to reach out to our support team in case you are still facing any problems with the Email service.

Posted August 7th, 2019 10:27 am GMT

Monitoring

The network issue has been fixed. You should be able to access the email service now.


We are still monitoring the network to avoid any further issues.

Posted August 7th, 2019 9:38 am GMT

Investigating

We are currently facing network issues at our Austin Data center. You might experience slowness in accessing our Business/Enterprise email hosting as well as the dashboard associated. Our network team is working on priority to resolve the same. Please follow this thread for any further updates.

Posted August 7th, 2019 8:50 am GMT

Affected Services

  • Email Hosting