Connectivity issue across our Cloud Hosting (US) infrastructure

We are continuing our investigation into the root cause of this incident and will post an update with additional details as soon as the cause is confirmed. In the meantime, we are taking numerous steps in an effort to prevent similar incidents from happening in the future, including:  Reproducing the conditions that we believe led to this event to verify the root cause in our test/staging environments. Verifying that our countermeasures will effectively prevent the issue in our test environment. Deploying the mitigations to all production regions and clusters to prevent another outage of this type. Refining the tooling used to better understand this problem if it occurs again. 

In Conclusion

We recognize the impact this incident had on your work and business, and sincerely apologize for the frustrations caused by this lengthy outage.

We have reenabled customer traffic to the affected servers, we should no longer experience issues with Block Storage availability. We are monitoring the situation and will post another update as soon as we have confirmed full resolution. We appreciate your patience throughout this incident.

Storage cluster is back online and healthy. We are in the process of bringing back the VMs, one node at a time.

There's an issue with the storage infrastructure that is backing your hosting account. Our engineering team is doing everything they can to resolve the issue. Once our team has full confidence that the storage infrastructure is stable we will begin restoring your services as soon as we can. Thank you for your patience in this matter while we strive to get you back online 

We are facing a network connectivity issue on our Cloud Hosting (US) infrastructure. 

You may face issues while accessing the cPanel and the websites hosted on it.

Our network administration team is working towards resolving the same on priority.

While we actively work toward restoring the services, we request you to watch this thread for further updates.