Intermittent issues while accessing the Control Panel

We encountered a Database related issue wherein one of our database processes was utilizing too many concurrent connections. As there was no timeout configured it led to high disk utilization and the concurrent connections were not being cleared.

Our development team resolved this issue by clearing the concurrent connections and also configuring a timeout.

We have monitored our database performance since last evening and everything is stable.

We were facing a database connectivity issue which was intermittently affecting our API services as well as Control Panel login. Our system administration team has fixed the same.

We are closely monitoring the system to ensure all services are stable.

We are currently encountering issues with the Orderbox servers, due to which you will face issues while accessing the Control Panel.

Our System Admin team has already identified the issue and efforts are ongoing to resolve this at the earliest. We will update this thread as soon as we have further information.

We apologize for the inconvenience caused.

We will update this thread as soon as we have further information.