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Intermittent issues with Orderbox control panel and Supersite

Opened on October 29th, 2017 4:48 pm GMT, last updated October 31st, 2017 8:23 am GMT

Resolved

The issue has been fixed, please feel free to contact our support team in case you have any queries.

Posted October 31st, 2017 8:23 am GMT

Monitoring

As per the update from the system admin, the traffic to the IP address had been mitigated. We are still monitoring the IP's for Orderbox and Supersite to ensure that the issue does not resurface.


Our system admin team is already working on this , and efforts are on to resolve the issue at the earliest.


Posted October 29th, 2017 9:32 pm GMT

Identified

We are currently encountering some load on the Orderbox servers, due to which you will face issues while accessing the Control Panel and Supersite.


Our System Admin team is already working on this issue, and efforts are on to resolve this at the earliest. We will update this thread as soon as we have further information.

 

We apologize for the inconvenience caused.

Posted October 29th, 2017 4:48 pm GMT

Affected Services

  • OrderBox