Connectivity Issue with 162.214.xxx.xx IP range

Service restoration has been completed for the previously affected servers, and the impacted services have returned to normal operation.

Services including websites, databases, email, and other hosted services are now functioning as expected.

During the incident, the Network team identified an issue at the network level affecting route propagation, which resulted in a period of connectivity issues and 100% packet loss for the affected IP range. The necessary routes were restored, and connectivity has since recovered.

If you continue to experience any issues accessing your services, please reach out to our Support team so we can assist you further.

We appreciate your patience, cooperation, and understanding throughout this incident. Further updates will be shared if necessary.

We are currently investigating an issue affecting services associated with the 162.214.xxx.xx IP range. Some customers may experience connectivity or access issues related to these IPs.

Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates through this Pulse post as more information becomes available.

Thank you for your patience and understanding.