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Unable to receive 2FA code

Opened on November 16th, 2018 10:04 pm GMT, last updated November 20th, 2018 3:33 pm GMT

Resolved

The issue with  2 Factor Authentication has been resolved and our system administration team is closely monitoring this to ensure that there are no further issues.

Posted November 20th, 2018 3:33 pm GMT

Investigating

We are facing an issue with regards to 2 Factor Authentication login due to which resellers/customers who have enabled 2 Factor Authentication for their control panel will not be able to log in.


The 2 Factor Authentication SMS is currently not being sent out from our system.


Our development team is working to get this issue resolved at the earliest.

Posted November 16th, 2018 10:04 pm GMT

Affected Services

  • OrderBox