Resolved

This issue has been identified and resolved by our server administration team.

As per the analysis, the webmail login issue occurred due to a load on one of the databases in the OX database cluster.

We do regret the inconvenience caused; feel free to contact our support helpdesk if you require any further assistance or support.

Posted October 22nd, 2018 6:25 am GMT

Monitoring

The Webmail login issue has been resolved. We would request you to verify the same on your end.

We shall continue monitoring the server for the next few hours.

Feel free to get back to our support team/helpdesk if you have any questions.

Posted October 22nd, 2018 4:14 am GMT

Investigating

We are currently facing an issue with the webmail service on our Business/Enterprise Email services. You may encounter the error “Could not connect to the context storage. (CTX-0005)” while authenticating via the webmail interface.

Our senior administrators are already working on this issue and are trying to fix this as soon as possible.

Posted October 22nd, 2018 1:23 am GMT

Affected Services

Email Hosting

Affected Servers

oxdb4-ee.mailhostbox.aus-tx.colo

oxdb5-ee.mailhostbox.aus-tx.colo

oxdb6-ee.mailhostbox.aus-tx.colo

Webmail Login Issue on our Business and Enterprise Mail Service

Opened on October 22nd, 2018 1:23 am GMT, last updated October 22nd, 2018 6:25 am GMT

Resolved

Monitoring

Investigating