Webmail Connectivity Issues on rs007.webhostbox.net

Our engineering team has closely monitored the environment, and the mitigation remains stable with no expected recurrence.

Webmail and email services are fully operational across the servers, and you should be able to access webmail and send emails without any issues.

If you experience any further problems, please feel free to reach out to our Support team.

Thank you for your cooperation and understanding.

We have identified the root cause of the IMAP connection errors and your inability to access webmail and email services.

During our investigation, we observed high connection attempts originating from specific IP ranges within remote cloud infrastructure, which led to excessive IMAP connections and impacted webmail logins.

Our team has taken the necessary action by blocking the identified abusive IPs on the server. The issue has now been mitigated.

Our engineering team will continue to closely monitor the environment to ensure ongoing stability and prevent recurrence.

We appreciate your patience and understanding while we worked to resolve this issue.

Our Server Administration Team identified a high volume of connection attempts targeting IMAP (port 993) across affected servers. Further analysis indicates that these requests are originating from multiple IP ranges associated with external cloud infrastructure. These are unauthenticated connection attempts and are not related to any outbound spam activity or compromised mailboxes.

To mitigate the impact, Rate limiting has been applied on the affected servers to control the traffic and stabilize services.

Mail services are now operational, though some users may still face intermittent issues. Our team is actively monitoring the situation.

Thank you for your patience.

Our Server Administration Team continues to actively investigate the webmail login issue. The root cause has been identified, and efforts are currently underway to implement the necessary fix.

We are closely monitoring the situation and working to restore full functionality at the earliest. Some users may still experience the error: “Unexpected condition from IMAP server closed or corrupt connection to IMAP, possibly due to mailbox corruption.”

Further updates will be shared on this post as progress is made.

Thank you for your continued patience and cooperation.

We are currently experiencing intermittent issues on the server rs007.webhostbox.net

As a result, some users may experience webmail login issues displaying the message: “Unexpected condition from IMAP server closed or corrupt connection to IMAP, possibly due to mailbox corruption.”

Our Server Administration Team is actively investigating the issue and working on deploying a fix at the earliest.

We will continue to share real-time updates on this post as progress is made.

Thank you for your patience and cooperation while we work to resolve this matter.