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Orderbox Login Issues

Opened on December 4th, 2025 7:29 am GMT, last updated December 4th, 2025 4:19 pm GMT

Resolved

We have monitored the situation and verified that the issue has been fully resolved for all our users.

You should be able to access your control panels now and related services with respect to managing orders, API, accessing the Expresscart/Supersite without any issues.

We thank you for your cooperation and apologize for any inconveniences caused.

Posted December 4th, 2025 4:19 pm GMT

Monitoring

Our System Administration Team has implemented a fix, restarted the pods, and confirmed that the issues have been resolved.

You should now be able to access your Control Panels and Helpdesk panels without any difficulty. We will continue to monitor login sessions and provide further updates soon.

Thank you for your cooperation, and we apologize for any inconvenience caused.

Posted December 4th, 2025 7:42 am GMT

Investigating

We are currently experiencing intermittent login issues while accessing the OrderBox Control panel, Supersite and API. Our System Administration team has been alerted of this issue and is already working towards resolving it at the earliest.

We regret the inconvenience caused to you and shall continue to post updates regarding the issue here at regular intervals.

Your patience and cooperation are highly appreciated.

Posted December 4th, 2025 7:29 am GMT

Affected Services

  • OrderBox
  • API