Issue with IMPS payments using Virtual Account

We have closely monitored IMPS transactions made through the Auto NEFT feature over the last few hours, and they are now processing without any issues. The services remain stable, and the issue stands fully resolved.

We appreciate your continued cooperation and patience.

If you need any assistance, please feel free to reach out to our billing team.

We are pleased to confirm that the issue affecting IMPS payments made through the Auto NEFT feature (via Virtual Account) has been resolved, and all services are now operating normally.

IMPS payments submitted during the impacted period that did not reflect in the respective accounts must be reversed to the respective bank accounts. In case of any issues, please reach out to us for further assistance.

You may now proceed to reinitiate your payment, and it should process successfully. Thank you for your patience and co-operation.

The issue is still under review by our payment provider, and we are actively following up with them for a resolution.

As soon as we receive any update from their side, we will share it with you immediately.

In the meantime, please continue using the other active payment methods available under My Billing > Add Funds.

Thank you for your continued patience and cooperation.

We are experiencing an issue with IMPS payments made through the Auto NEFT feature due to which the amount is not getting credited to the Reseller Account. We have reported this to our payment provider, and they are currently investigating the matter.

Rest assured, once the funds reflect in the Virtual Account, they will be credited to your Reseller Account. In the meantime, you can use the other active payment methods available under My Billing > Add Funds.

We appreciate your patience and understanding.